Parcel Mania Delivery & Installation Policy

 

Parcel Drop Box Deliveries

Our delivery process for parcel drop boxes is tailored to your location to ensure the most secure and efficient service.

Local Customers (TS1 – TS6 Postcodes)

• Supply Only: Your drop box will be delivered personally by our local Parcel Mania team. We will contact you directly to arrange a convenient delivery time. Please note that you must be home to sign for the unit upon arrival.
• Supply & Installation: If you selected our installation service, our trusted installation partners will handle your order. They will reach out to you promptly to arrange a specific date and time for the fitting. You will need to be present on the day to sign a confirmation that both the delivery and installation have been completed.

National Customers (Rest of the UK)

• Supply Only: If you are ordering a parcel drop box outside of the TS1 – TS6 area, your unit will be securely shipped via Parcelforce 48.

Packaging & Supplies

For orders consisting of supplies, such as packaging materials, your items will be shipped using Royal Mail Tracked 48. This applies to all UK addresses.

Timeframes & Delayed Orders

Dispatch & Delivery Aims

Our standard delivery aim is within 2 to 3 working days from the date of dispatch. Please be aware that this is an estimate and not a guaranteed timeframe.

For local installations, our partners always aim to get your drop box fitted as promptly as possible. We kindly ask that you wait for the installation team to contact you to secure your booking slot.

Missing Deliveries

If your order has not arrived after 7 working days, please reach out to us. We will personally follow up with Royal Mail or Parcelforce to investigate the delay and will arrange a replacement delivery for you if necessary.